Terms and Conditions
Online sales
Polarmoss online moss shop terms and conditions
Online purchase Terms and Conditions.
Terms and conditions of commercial sale of Polarmoss Ltd. offer, confirmation or agreement
The eShop is open to everyone, minimum age 18 and over, with a permanent delivery address and a functional email address, and who order Products from the delivery range of the eShop. The Customer must enter the correct personal data when visiting the eShop.
The Customer is responsible for the correctness of the data, and is responsible for notifying Polarmoss about any changes in the data without undue delay. The Customer must be the legal owner of the debit/credit card used for the purchase. To place an order from the eShop, the Customer must enter his/her name, address, phone number, payment details and other data required to make the purchase.
After placing the order, the Customer will receive a payment verification by email with an order confirmation and the details of the order number and the products ordered. The Customer will also receive a delivery confirmation by email after the order has been shipped. If all the ordered products cannot be sent in the same parcel, customer service will contact the Customer usually by email. The Customer is not responsible for additional shipping costs, if the products ordered require dispatch in several parcels.
The Customer has the right to cancel the order without cost before receiving the delivery confirmation. The cancellation can be done by contacting customer service by email contact@polarmoss.fi
Please find out more about returning the product after receiving the delivery confirmation under Cancellation rights. The Customer may register as an eShop customer, and make the shopping experience in the eShop faster. Registration is free of charge. Registration is made using a functional email address and a password chosen by the customer. The Customer is responsible for keeping the password safe and secret, and is responsible for all actions that take place using the user credentials (“Customer account”) in the eShop. The Customer must immediately contact Polarmoss, if the Customer notices or suspects that his/her credentials have come to attention of a third party, or that the credentials have been misused. Polarmoss has the right to freeze or close the Customer’s account, if Polarmoss notices any misuse of the Customer account.
The Customer’s personal data is handled on the basis of the Privacy Policy. Personal and payment data are handled using an encrypted connection.
Customer-generated content in the eShop
The Customer agrees not to produce or convey any content to the eShop, which is against the law or is offensive or inappropriate in any other way, or infringes third party rights, or advertises a third party’s products or services without authorisation.
The Customer may only send, deliver or publish such content to the eShop to which they have full rights of ownership and use, including the right to convey such content to Polarmoss and give Polarmoss the right to publish and use the Customer’s content, without financial compensation, for the purpose for which it has been collected.
Polarmoss does not conduct a preliminary check of the content the Customer produces or conveys to the eShop, and is not responsible for it in any way. Polarmoss reserves the right, at any time according to its own judgment and without prior notice, to remove Customer-generated content, which Polarmoss deems to be in breach of these Terms or believes to be otherwise harmful/detrimental to Polarmoss or third parties, or to change content according to its own judgment, e.g. to correct spelling mistakes. Anyone can ask for content they have conveyed to the eShop to be removed by contacting Polarmoss Customer Service. Polarmoss shall decide whether to accede to such a request.21.Customer and consumer protection
The relationship between the consumer customer and Polarmoss is governed by these T&C and the current consumer protection legislation. For the purpose of consumer protection, it is not relevant whether the consumer customer has been registered or not. The relationship between a company customer and Polarmoss is primarily governed by these T&C and, secondly, current trading legislation.
Product information and Product availability
Polarmoss aims to provide correct and updated information on the products and their availability in the eShop, but cannot guarantee the accuracy of the data or the availability or sufficient number of products. Only a limited number of some products are produced, or a product may be temporarily sold out.
If, after receiving an order, it is discovered that the product ordered has sold out either temporarily or permanently notwithstanding the number of products the system has stated to the customer, Polarmoss notifies this to the Customer without undue delay using the contact information provided, usually by email.
If the product ordered is completely unavailable, Polarmoss commits to reimbursing in full the price paid to the Customer, and the purchase transaction is deemed cancelled in respect of this specific product. In cases like this, Polarmoss Customer service will contact the Customer, and the Customer has a choice of prolonging the purchase transaction by accepting a longer delivery time, if manageable by Polarmoss. Or instead the Customer may choose a replacement product.
Polarmoss has the right according to their own judgement to update Product descriptions at any time without prior notice. Polarmoss strives to ensure that Products are presented in the eShop in realistic colours and as they truly are. Product photos are sample illustrations of the Products, and we aim to present them as they are, however, for example, the lining, press-buttons or string colours may vary in the product sold to the Customer, but only in those cases where it does not extensively affect the Product’s appearance.
The eShop is open to everyone, minimum age 18 and over, with a permanent delivery address and a functional email address, and who order Products from the delivery range of the eShop. The Customer must enter the correct personal data when visiting the eShop.
The Customer is responsible for the correctness of the data, and is responsible for notifying Polarmoss about any changes in the data without undue delay. The Customer must be the legal owner of the debit/credit card used for the purchase. To place an order from the eShop, the Customer must enter his/her name, address, phone number, payment details and other data required to make the purchase.
After placing the order, the Customer will receive a payment verification by email with an order confirmation and the details of the order number and the products ordered. The Customer will also receive a delivery confirmation by email after the order has been shipped. If all the ordered products cannot be sent in the same parcel, customer service will contact the Customer usually by email. The Customer is not responsible for additional shipping costs, if the products ordered require dispatch in several parcels.
The Customer has the right to cancel the order without cost before receiving the delivery confirmation. The cancellation can be done by contacting customer service by email contact@polarmoss.fi
Please find out more about returning the product after receiving the delivery confirmation under Cancellation rights. The Customer may register as an eShop customer, and make the shopping experience in the eShop faster. Registration is free of charge. Registration is made using a functional email address and a password chosen by the customer. The Customer is responsible for keeping the password safe and secret, and is responsible for all actions that take place using the user credentials (“Customer account”) in the eShop. The Customer must immediately contact Polarmoss, if the Customer notices or suspects that his/her credentials have come to attention of a third party, or that the credentials have been misused. Polarmoss has the right to freeze or close the Customer’s account, if Polarmoss notices any misuse of the Customer account.
The Customer’s personal data is handled on the basis of the Privacy Policy. Personal and payment data are handled using an encrypted connection.
Customer-generated content in the eShop
The Customer agrees not to produce or convey any content to the eShop, which is against the law or is offensive or inappropriate in any other way, or infringes third party rights, or advertises a third party’s products or services without authorisation.
The Customer may only send, deliver or publish such content to the eShop to which they have full rights of ownership and use, including the right to convey such content to Polarmoss and give Polarmoss the right to publish and use the Customer’s content, without financial compensation, for the purpose for which it has been collected.
Polarmoss does not conduct a preliminary check of the content the Customer produces or conveys to the eShop, and is not responsible for it in any way. Polarmoss reserves the right, at any time according to its own judgment and without prior notice, to remove Customer-generated content, which Polarmoss deems to be in breach of these Terms or believes to be otherwise harmful/detrimental to Polarmoss or third parties, or to change content according to its own judgment, e.g. to correct spelling mistakes. Anyone can ask for content they have conveyed to the eShop to be removed by contacting Polarmoss Customer Service. Polarmoss shall decide whether to accede to such a request.21.Customer and consumer protection
The relationship between the consumer customer and Polarmoss is governed by these T&C and the current consumer protection legislation. For the purpose of consumer protection, it is not relevant whether the consumer customer has been registered or not. The relationship between a company customer and Polarmoss is primarily governed by these T&C and, secondly, current trading legislation.
Product information and Product availability
Polarmoss aims to provide correct and updated information on the products and their availability in the eShop, but cannot guarantee the accuracy of the data or the availability or sufficient number of products. Only a limited number of some products are produced, or a product may be temporarily sold out.
If, after receiving an order, it is discovered that the product ordered has sold out either temporarily or permanently notwithstanding the number of products the system has stated to the customer, Polarmoss notifies this to the Customer without undue delay using the contact information provided, usually by email.
If the product ordered is completely unavailable, Polarmoss commits to reimbursing in full the price paid to the Customer, and the purchase transaction is deemed cancelled in respect of this specific product. In cases like this, Polarmoss Customer service will contact the Customer, and the Customer has a choice of prolonging the purchase transaction by accepting a longer delivery time, if manageable by Polarmoss. Or instead the Customer may choose a replacement product.
Polarmoss has the right according to their own judgement to update Product descriptions at any time without prior notice. Polarmoss strives to ensure that Products are presented in the eShop in realistic colours and as they truly are. Product photos are sample illustrations of the Products, and we aim to present them as they are, however, for example, the lining, press-buttons or string colours may vary in the product sold to the Customer, but only in those cases where it does not extensively affect the Product’s appearance.
Polarmoss delivers the Products as soon as possible after receiving the order. This takes from 4 to 10 working days, but during high seasons it can take up to 10 working days. High seasons mean sales campaigns or the release dates of new collections. Some Products may have a longer delivery time, and in such cases, information is provided in the Product data. If the order includes products with different delivery times, the order is shipped in a single delivery after the entire order is ready to be shipped, unless Polarmoss notifies an alternative.
Polarmoss delivers to Finland via the Posti parcel services. Polarmoss delivers outside Finland via the GLS parcel services .
The Customer may choose between quick delivery to a pick-up point or home delivery, when the order is shipped on the next working day at the latest, and this applies during the high season as well. If quick delivery is chosen for a Product with a longer delivery time, it will be delivered within the time range of the given delivery time.
30For an easy and safe shopping experience Polarmoss eShop offers the following payment methods:
- The most common credit cards (Visa, Mastercard, Visa Electron)
- Internet banks
- PayPal Our payment service facilitators and providers are Paytrail Oy, co-operation with Finnish banks and lenders. Payment service providers are third parties, with whom Polarmoss has entered into a contract. The Customer enters all credit card or internet bank payment details on the bank or payment service provider’s site. Polarmoss uses an encrypted SSL-connection for telecommunication connections.
Verification via payment card in the eShop is hassle-free and safe. Polarmoss has no access to card details, and payment card details are not stored in the eShop information system. We accept Visa, MasterCard payment cards in our eShop. Please note your payment card’s safety limit for online shopping. You can check and amend this in your own internet bank or at your bank’s premises. Credit card information is always handled in an encrypted SSL-internet connection during a transaction.
Our eShop uses international Verified by Visa and MasterCard SecureCode verification services to verify the card holder’s identity. Card payments for the eShop are offered by Paytrail Oy, which is given as the payment receiver on the card invoice. They will remit the card payment to Polarmoss.
The bank statement and card invoice give Paytrail Oy as the payment receiver. They will remit the card payment to Polarmoss Oy. Paytrail Oy has an official permit to operate as a payment institution. If an issue arises, please in the first instance contact Polarmoss Customer service.
Internet banks The Customer can pay for purchased goods using the internet payment buttons. When the Customer uses an internet bank as the payment method, the Customer will be transferred temporarily from the eShop to the internet bank or the Polarmoss partner’s (Paytrail Oy) website, and pays for the chosen Products directly from his/her bank account. The transaction is visible on the bank statement, and the payment receiver is Paytrail Oy, who remits the payment.
Purchases made from the eShop are distance selling in the context of consumer protection legislation. If the Customer wishes to exercise the right to cancel, a return notification must be made within 14 days of receiving the Products. You can make the return notification by email to Polarmoss customer service (contact@polarmoss.fi). The products that you wish to return must then be sent without undue delay to Polarmoss, and within 14 days at the latest. The return notification can also be made by returning a return form that the Customer must send with the return shipment within 14 days after receiving the Products. Delivery instructions can be found LINK HERE
When a Customer cancels an order placed in the eShop, and unless otherwise agreed, Polarmoss will refund the payment made by using the payment method that the Customer used in the initial purchase transaction. Polarmoss will refund the payment amount without undue delay after handling the customer return, that is 14 days after receiving the Products, at the latest. The refund does not cover additional costs incurred by a delivery method other than the least expensive and chosen by Polarmoss. If only part of the order is returned, the shipping costs are not refunded. The Customer is responsible for any damage to the product, and Polarmoss has the right to deduct the amount from the reimbursement, that covers the damage to the Product compared to the Product’s original value. If the Product has become unsellable because it has been used, the Customer is responsible for its entire value, and the cost of return, if the Customer wants to return the Product.
The Customer has the obligation to handle and pack the Product with care, in order to avoid damage during transit. The Customer must attach information about the returned Products with the return. The parcel for delivery must be taken to a Posti service point, and the Customer must obtain a return receipt. The shipment cannot be dropped at a mailbox for delivery.
Returns via Posti: The Customer needs to visit: http://posti.fi/palautapaketti and enter the parcel tracking code received from Polarmoss to receive the Helposti-code. The Helposti-code from the Posti website must be written on the parcel along with the sender’s and recipient’s name and address. The Customer can drop off the parcel to either an automat or Posti office. Polarmoss address:
Polarmoss Oy
Viinikantie 48
90480 Hailuoto
Alternatively, the Customer can write the Polarmoss address and the contract number on the parcel: Returns from outside Finland
The Customer must contact Polarmoss customer service (contact@polarmoss.fi). Polarmoss arranges the return via GLS in such a way that the Customer does not need to pay for the return shipment.
After receiving the delivery, the Customer must check without undue delay that the delivered Products are not damaged and are error-free in all aspects. The Customer must also ensure that the delivery contains all the Products that the Customer ordered.
Polarmoss is responsible for errors in delivery and the delivered Products according to consumer protection law chapter 5. If the Products received by the Customer are erroneous or do not comply with the order, the Customer must immediately contact Polarmoss Customer service contact@polarmoss.fi
If Polarmoss has delivered a Product that does not comply with the order, Polarmoss will usually try to correct the error by delivering to the Customer the correct Product, and the Customer will return the wrong Product to Polarmoss free of charge.
If the delivery has been damaged during shipping, Polarmoss advises to leave the delivery uncollected, and to contact Polarmoss Customer service.
After the Product subject to the complaint has been returned, and the complaint has been deemed justified, Polarmoss will reimburse the Customer according to the applicable consumer protection legislation. Polarmoss will endeavour to complete the transaction within 30 days after receiving the Product subject to the complaint. If the Product subject to the complaint is not erroneous in a way covered by consumer protection legislation, Polarmoss may reject the complaint, and the Customer is liable for the shipping costs incurred by the return delivery.
If the Product is erroneous, the complaint must always be made directly to the place of purchase. These T&C do not restrict the Customer’s applicable rights according to consumer protection law nor the Merchandiser’s legal liability for product errors, including the Customer’s right to demand fixing the error or replacing the product with a new one.
The eShop may contain links to third party websites or services. Even though the third party may be connected to Polarmoss, it is not possible for Polarmoss to control these linked sites or services, as they all have their own separate and independent terms and conditions and/or privacy and data collection policies which differ from those applied by Polarmoss. These linked websites and services are offered only for convenience, and the Customer uses them on his/her own responsibility.
If any of the terms in these Terms and conditions are deemed invalid, illegal or unenforceable, the stated term is enforced according to the widest extent of the applicable law. This does not affect the validity, legality or enforceability of other terms.
Unless the applicable and mandatory legislation states otherwise, Polarmoss is not responsible for any delay or damage caused by circumstances beyond Polarmoss’s control. These may be general strikes, war, fires, lightning, terrorist attacks, amendments to official regulations, technical problems, defects in power/telecommunication/computers or any other communications and defects and delays in subcontractors’ services caused by the aforementioned circumstances. If such a condition arises, Polarmoss will inform the Customer. If the situation lasts for more than two (2) months, both the Customer and Polarmoss have the right to interrupt the purchase transaction made in the eShop with immediate effect.
Finnish law is applicable to these Terms and conditions All disputes related to these Terms and conditions or eShop and purchases from the eShop are resolved in the first instance by negotiations between Polarmoss and the Customer. If the Customer is not happy with the resolution of the dispute, the Customer has the right to contact the Consumer Advisory Board and ask for a resolution from the Consumer Disputes Board.
In the case of dispute, Polarmoss aims to comply with the resolutions of the Finnish national consumer disputes board or other similar European authorities. Furthermore, the Customer has the right to file a disputed case in the Oulu district court or to the Court of First Instance of his/her own domicile.
Direct sales Terms and Conditions.
Terms and conditions of online sale of Polarmoss Ltd. offer, confirmation or agreement
This policy describes how we handle personal data, and what rights you have regarding the handling of your personal data. This Privacy Policy covers all the data collected from our website or from related services and the data we collect from you when you contact our customer service by email or through our website.
You accept this Privacy Policy by continuing to use our Website and services.
Polarmoss
Phone +358 (0)8 717 6336
VAT number: FI05967384
Viinikantie 48
FI-90480 Hailuoto
Finland
Polarmoss service
office@Polarmoss.fi
Handling of personal data is based on the registrar’s legitimate interest, contractual relationship and/or compliance with the registrar’s legal obligations . Handling of personal data may also be based on the registered person’s consent, which thus forms the legal basis for the handling, where applicable. The registrar has a legitimate interest in practising business-like, justified and lawful sales and marketing, including customer profiling related to these activities.
Personal data is handled within the scope of the legal framework to manage and develop customer relations. We primarily collect personal data for processing orders.
The personal data handled in the register may be used for the following purposes:
We need personal data for handling orders for delivery and customer communications regarding such orders (e.g. order and delivery verifications). Furthermore, the data will be used for invoicing and debt collection and for handling possible complaints. Regarding payment data, we store only the method of payment and the price in case of returns.
Verification via payment card in the eShop is hassle-free and safe. Polarmoss has no access to card details, and payment card details are not stored in the eShop information system. We accept Visa, MasterCard payment cards in our eShop. Please note your payment card’s safety limit for online shopping. You can check and amend this in your own internet bank or at your bank’s premises. Credit card information is always handled in an encrypted SSL-internet connection during a transaction.
Our eShop uses international Verified by Visa and MasterCard SecureCode verification services to verify the card holder’s identity. Card payments for the eShop are offered by Paytrail Oy, which is given as the payment receiver on the card invoice. They will remit the card payment to Polarmoss.
The bank statement and card invoice give Paytrail Oy as the payment receiver. They will remit the card payment to Polarmoss Oy. Paytrail Oy has an official permit to operate as a payment institution. If an issue arises, please in the first instance contact Polarmoss Customer service.
Internet banks The Customer can pay for purchased goods using the internet payment buttons. When the Customer uses an internet bank as the payment method, the Customer will be transferred temporarily from the eShop to the internet bank or the Polarmoss partner’s (Paytrail Oy) website, and pays for the chosen Products directly from his/her bank account. The transaction is visible on the bank statement, and the payment receiver is Paytrail Oy, who remits the payment.
Purchases made from the eShop are distance selling in the context of consumer protection legislation. If the Customer wishes to exercise the right to cancel, a return notification must be made within 14 days of receiving the Products. You can make the return notification by email to Polarmoss customer service (contact@polarmoss.fi). The products that you wish to return must then be sent without undue delay to Polarmoss, and within 14 days at the latest. The return notification can also be made by returning a return form that the Customer must send with the return shipment within 14 days after receiving the Products. Delivery instructions can be found LINK HERE
When a Customer cancels an order placed in the eShop, and unless otherwise agreed, Polarmoss will refund the payment made by using the payment method that the Customer used in the initial purchase transaction. Polarmoss will refund the payment amount without undue delay after handling the customer return, that is 14 days after receiving the Products, at the latest. The refund does not cover additional costs incurred by a delivery method other than the least expensive and chosen by Polarmoss. If only part of the order is returned, the shipping costs are not refunded. The Customer is responsible for any damage to the product, and Polarmoss has the right to deduct the amount from the reimbursement, that covers the damage to the Product compared to the Product’s original value. If the Product has become unsellable because it has been used, the Customer is responsible for its entire value, and the cost of return, if the Customer wants to return the Product.
The Customer has the obligation to handle and pack the Product with care, in order to avoid damage during transit. The Customer must attach information about the returned Products with the return. The parcel for delivery must be taken to a Posti service point, and the Customer must obtain a return receipt. The shipment cannot be dropped at a mailbox for delivery.
Returns via Posti: The Customer needs to visit: http://posti.fi/palautapaketti and enter the parcel tracking code received from Polarmoss to receive the Helposti-code. The Helposti-code from the Posti website must be written on the parcel along with the sender’s and recipient’s name and address. The Customer can drop off the parcel to either an automat or Posti office.
Polarmoss address:
Polarmoss Oy
Viinikantie 48
90480 Hailuoto
Alternatively, the Customer can write the Polarmoss address and the contract number on the parcel: Returns from outside Finland
The Customer must contact Polarmoss customer service (contact@polarmoss.fi). Polarmoss arranges the return via GLS in such a way that the Customer does not need to pay for the return shipment.
After receiving the delivery, the Customer must check without undue delay that the delivered Products are not damaged and are error-free in all aspects. The Customer must also ensure that the delivery contains all the Products that the Customer ordered.
Polarmoss is responsible for errors in delivery and the delivered Products according to consumer protection law chapter 5. If the Products received by the Customer are erroneous or do not comply with the order, the Customer must immediately contact Polarmoss Customer service contact@polarmoss.fi
If Polarmoss has delivered a Product that does not comply with the order, Polarmoss will usually try to correct the error by delivering to the Customer the correct Product, and the Customer will return the wrong Product to Polarmoss free of charge.
If the delivery has been damaged during shipping, Polarmoss advises to leave the delivery uncollected, and to contact Polarmoss Customer service.
After the Product subject to the complaint has been returned, and the complaint has been deemed justified, Polarmoss will reimburse the Customer according to the applicable consumer protection legislation. Polarmoss will endeavour to complete the transaction within 30 days after receiving the Product subject to the complaint. If the Product subject to the complaint is not erroneous in a way covered by consumer protection legislation, Polarmoss may reject the complaint, and the Customer is liable for the shipping costs incurred by the return delivery.
If the Product is erroneous, the complaint must always be made directly to the place of purchase. These T&C do not restrict the Customer’s applicable rights according to consumer protection law nor the Merchandiser’s legal liability for product errors, including the Customer’s right to demand fixing the error or replacing the product with a new one.
The eShop may contain links to third party websites or services. Even though the third party may be connected to Polarmoss, it is not possible for Polarmoss to control these linked sites or services, as they all have their own separate and independent terms and conditions and/or privacy and data collection policies which differ from those applied by Polarmoss. These linked websites and services are offered only for convenience, and the Customer uses them on his/her own responsibility.
If any of the terms in these Terms and conditions are deemed invalid, illegal or unenforceable, the stated term is enforced according to the widest extent of the applicable law. This does not affect the validity, legality or enforceability of other terms.
Unless the applicable and mandatory legislation states otherwise, Polarmoss is not responsible for any delay or damage caused by circumstances beyond Polarmoss’s control. These may be general strikes, war, fires, lightning, terrorist attacks, amendments to official regulations, technical problems, defects in power/telecommunication/computers or any other communications and defects and delays in subcontractors’ services caused by the aforementioned circumstances. If such a condition arises, Polarmoss will inform the Customer. If the situation lasts for more than two (2) months, both the Customer and Polarmoss have the right to interrupt the purchase transaction made in the eShop with immediate effect.
Finnish law is applicable to these Terms and conditions All disputes related to these Terms and conditions or eShop and purchases from the eShop are resolved in the first instance by negotiations between Polarmoss and the Customer. If the Customer is not happy with the resolution of the dispute, the Customer has the right to contact the Consumer Advisory Board and ask for a resolution from the Consumer Disputes Board.
In the case of dispute, Polarmoss aims to comply with the resolutions of the Finnish national consumer disputes board or other similar European authorities. Furthermore, the Customer has the right to file a disputed case in the Oulu district court or to the Court of First Instance of his/her own domicile.